Our remote support team gives you the technical and operational assistance you need to handle issues without an onsite visit. Whenever a problem arises, you can contact our experts to get instant support online or on the phone. If you’re using Modula Cloud, the one-button contact function connects you with the remote support team and shares all relevant data about your Modula units. However you reach us, we’ll work with you to quickly address the matter and keep your operations humming.
- Fast and accurate issue resolution with our qualified service technicians
- Reduced troubleshooting cost – most issues can be solved without onsite visits by Modula technicians
- Minimized unplanned downtime with guaranteed, short response times
Based on the customer needs, Modula provides three different levels of Telephone Support Agreement (TSA) services:
- 8/5 TSA: Support from 8 AM to 5 PM, Monday-Friday
- 24/5 TSA: 24-hour support, Monday-Friday
- 24/7 TSA: 24-hour support every day, including holidays
Modula’s remote support is available to all of our customers at (800) 361-0785. Are you a Modula client interested in a remote support package?